Return Policy

Last Updated: July 23, 2026

At Downrange.com, we want you to be completely satisfied with your purchase. Due to the legal complexities of selling firearms and ammunition, our return policy differs depending on the type of item you purchased. Please read the following guidelines carefully.

1. Firearm Returns (READ BEFORE ACCEPTING TRANSFER)

ALL FIREARM SALES ARE FINAL ONCE THE TRANSFER IS COMPLETED.

When you purchase a firearm online, it is shipped to a Federal Firearms License (FFL) dealer. It is crucial that you thoroughly inspect the firearm before you complete the background check and accept the transfer from your dealer.

a. If You Discover a Defect BEFORE Transfer:

If you inspect the firearm at your FFL and find any defects, damage, or realize it is not the exact model you ordered, DO NOT ACCEPT THE TRANSFER. Leave the firearm with the dealer and contact our Customer Support immediately at 800-357-9020 or support@downrange.com. We will arrange to have the firearm picked up and returned to us at our expense, and we will offer you a replacement (if available) or a full refund.

b. If You Discover a Defect AFTER Transfer:

Once you complete the transfer paperwork and take possession of the firearm, the gun is legally yours and is considered “used,” even if unfired. We cannot accept returns on firearms once the transfer has been completed. If you discover a defect after accepting the transfer, you must contact the firearm’s manufacturer directly to utilize their warranty for repair or replacement.

c. Failed Background Checks & Abandoned Transfers

If you are denied the transfer of a firearm due to a failed background check, or if you fail to pick up your firearm from your FFL within 14 days, the firearm will be returned to us. You will be refunded the purchase price minus the cost of return shipping and a 20% restocking fee.

2. Ammunition Returns

ALL AMMUNITION SALES ARE FINAL. Due to safety regulations and liability issues, we do not accept returns on any ammunition for any reason. Please ensure you are purchasing the correct caliber for your firearm before completing your order.

3. Accessory and Optics Returns

For non-firearm and non-ammunition items (such as optics, holsters, cleaning supplies, and parts), we accept returns within 30 days of the delivery date, subject to the following conditions:

• Condition: The item must be in new, unused, and unaltered condition, in its original factory packaging, with all manuals, tags, and accessories included.
• Restocking Fee: A 20% restocking fee may apply to accessory returns unless the return is due to an error on our part (e.g., we shipped the wrong item).
• Return Shipping: The customer is responsible for return shipping costs unless the item was damaged in transit or we made an error with your order.

4. How to Request a Return (Accessories Only)

Do not simply mail an item back to us without authorization. To initiate a return for an eligible accessory:

1. Contact our support team at support@downrange.com to request a Return Merchandise Authorization (RMA) number.
2. Include your Order Number, the item(s) you wish to return, and the reason for the return.
3. Once approved, we will provide you with the RMA number and instructions on how and where to ship the item.
4. Clearly write the RMA number on the outside of the shipping box.

5. Refunds

Once your return is received and inspected by our team (usually within 3-5 business days of receipt), we will process your refund. Refunds will be applied to the original method of payment. Please note that it may take your credit card company or bank several business days to post the refund to your account.

6. Contact Us

If you have any questions about our return policy or need assistance with an order, please reach out to us: